Deflecting voice calls to chat: best of both worlds
Interactive Voice Response (IVR) systems have been around for a long time and are commonly used by businesses to handle large volumes of incoming calls. However, they can be frustrating for customers who have to navigate a complex menu system ...
Integrate conversational messaging into your CRM or ATS application
Integrating conversational messaging into your CRM or ATS applications is easier said than done. While sending out SMS campaigns can seem simple at first, actually starting a conversation is another matter entirely! ...
Increasing the quality of speech recognition in your IVR and voice bot project
In the previous tutorial, we have discovered how FlexIO's Visual Designer can be used to create simple yet convincing voice bots using the built-in speech to text capability and some formatting tricks to accept wider voice inputs from callers. In ...
Number masking for field technicians
In this tutorial we will see how to develop a simple approach to number masking, allowing people to be called without having to disclose their real phone numbers ...
A simple call cascading scenario to soft phones
In this tutorial we will see how to create SIP client credentials on Proximus FlexIO that can be used to receive phone calls on softphones. We will use the Visual Designer to create a simple call cascading scenario ...
Build your own voicemail to mail with Proximus FlexIO
Check out how the turnkey FlexIO Voicemail solution improves the user & caller experience, and brings value to a 'legacy telco feature', or build your own voicemail application, with the Visual Designer of Proximus FlexIO there is no need to ...
