Combine advanced speech technologies with omnichannel messaging & application integration capabilities, allowing any company to filter, dispatch, or automate any phone call with Proximus’ NextGen voice service.
The NextGen voice service can be used as an advanced personal voicemail solution, a general solution to handle missed calls behind IVRs or hunt groups, or full feature voice bot for inbound or outbound calls.
Configure and maintain a conversational IVR via a user friendly web interface
You can configure your voicebot up to the point of having a natural conversation, capable of providing answers to frequently asked questions, transfering callers to the right person or department, automating ticket creation or order intake, gather customer feedback, booking appointments, …
Send text messages and emails directly from the voice bot flow
You can configure text & email messages from within the NextGen voice service itself, which means it functions as a stand alone knowledge base, voice & messaging solution.
These messages can be sent to the caller, or any employee. Typical use casses include guard services, notification services, …
Exchange information with 3rd party applications and databases
You can easily retrieve and send information from and to other software applications, which means it is possible to authenticate users, provide dynamic information, or capture input from the caller, and trigger any business process using REST APIs.
Using the same APIs, you can easily integrate your own AI capabilities, providing answers to questions that were not preconfigured on the voice bot itself.
Compatible with almost any Belgian phone number
You can forward calls from any Belgian landline, or Proximus mobile number to the NextGen voice service. The NextGen voice service also integrates with Proximus’ marketing numbers (078/0800), as well as Proximus voice managed services. It is compatible with any PBX/Call control, such as MS Teams, Call Connect, the Proximus’ Forum range, … as well as private SIP trunks.
Do It Yourself or managed service
The Proximus NextGen voice service is a consumption based telephony service that starts from € 30/month, and a one time onboarding fee of € 250. From there, customers can choose to develop their own voice bot, or request a quotation for a predefined scope.
In any case, customers will be able to finetune and tweak the resulting configuration, modifying spoken responses, but also adding keywords and expressions to better match spoken intents. Contact us for more information.