Integrating conversational messaging into your CRM or ATS applications is easier said than done. While sending out SMS campaigns can seem simple at first, actually starting a conversation is another matter entirely!
Continue reading “Integrate conversational messaging into your CRM or ATS application”Author: Proximus API Solutions
Customer interactions before and after a visit to your shop
Discover how to setup a conversational messaging in retail or e-commerce with #interact
The shopping experience doesn’t start or end at the doors of your store anymore. Your customers are online 24/7. They expect a consistent experience in any contact with your physical store, web shop, after-sales service and more. On top of that, for many shops, being reachable on the phone is already a challenge, as shop employees are attending in-store customers.
Continue reading “Customer interactions before and after a visit to your shop”Support ‘the right to disconnect’ while serving your customers and strengthening your employer brand
Companies want to protect their employees from burnout situations, but they also want to serve their customers in the best possible way. Find out how FlexIO voicemail can help you achieve this, while even strengthening your commercial and employer brand!
Proximus FlexIO Voicemail is a highly visible way of showing that you care about both your customers and employees:
Continue reading “Support ‘the right to disconnect’ while serving your customers and strengthening your employer brand”NextGen Voicemail takes care of your callers when you can’t
FlexIO Voicemail takes care of your callers when you can’t
NextGen Voicemail takes care of your callers when you can’t, offers a better user experience, true convergence, and additional business insights and value.
Did you know that on average, 20 to 60% of incoming calls are unanswered?When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their customer journey.
While every call represents a chance to capture a commercial opportunity or unsolved problem, standard voicemail systems are considered a burden for the users, an annoyance for callers, and a blind spot in your customer interactions.
Continue reading “NextGen Voicemail takes care of your callers when you can’t”Increasing the quality of speech recognition in your IVR and voice bot project
In the previous tutorial, we have discovered how FlexIO’s Visual Designer can be used to create simple yet convincing voice bots using the built-in speech to text capability and some formatting tricks to accept wider voice inputs from callers. In this tutorial, we will discover how to increase the quality of speech recognition in your IVR and voice bot project, whether we use it thru the visual designer or in your own applications.
Continue reading “Increasing the quality of speech recognition in your IVR and voice bot project”Sunset of the “Enco” login
At the end of February 2021, we will complete the migration of user authentication on the Proximus API Solutions platform to “MyProximus” logins and sunset the older “enco” logins. This may have implications for you so please read the following carefully and thoroughly.
Continue reading “Sunset of the “Enco” login”Number masking for field technicians
In this tutorial we will see how to develop a simple approach to number masking, allowing people to be called without having to disclose their real phone numbers.
Continue reading “Number masking for field technicians”A simple call cascading scenario to soft phones
In this tutorial we will see how to create SIP client credentials on Proximus FlexIO that can be used to receive phone calls on softphones. We will use the Visual Designer to create a simple call cascading scenario.
Continue reading “A simple call cascading scenario to soft phones”Build your own voicemail to mail with Proximus FlexIO
Check out how the turnkey FlexIO Voicemail solution improves the user & caller experience, and brings value to a ‘legacy telco feature’, or build your own voicemail application, with the Visual Designer of Proximus FlexIO there is no need to be an engineer or a developer to create your own new voicemail. A system that will mail you the messages and allow to retrieve the recordings with a simple mail or SMS link.
All you need to get started is subscription to Proximus FlexIO. Here is how it works.
Continue reading “Build your own voicemail to mail with Proximus FlexIO”Your first Visual Designer application for inbound calls
In this tutorial we will learn the very basic steps required to build an application using the Visual Designer that will answer inbound phone calls. If you are getting started with Proximus FlexIO, this is the right place to start.
Continue reading “Your first Visual Designer application for inbound calls”