Automate phone conversations with naked voice APIs, visual designers, or custom-built, managed voice applications. Discover the pros and cons of each option
Continue reading “Discover the pros and cons of voice APIs, visual designers, and custom applications”Tag: nextgen
Automate phone calls to your customers
Automated phone calls to your customers, employees, members or citizens can drastically improve efficiency and effectiveness. Especially when fast feedback is required, a ‘robocall’ beats all other channels, on the condition you have the consent of the people you’re calling.
Continue reading “Automate phone calls to your customers”Guard duty solution for incoming voice and SMS, with email reports
As one of our standard managed offers on our NextGen voice solution, we’ve built a simple guard duty solution, which allows you to activate or plan one of a predefined list of guards, to which we can forward calls or incoming SMSes. Additionally, an email can be sent for every incoming call/sms/configuration change.
Continue reading “Guard duty solution for incoming voice and SMS, with email reports”Automate phone calls and integrate business processes
Combine advanced speech technologies with omnichannel messaging & application integration capabilities, allowing any company to filter, dispatch, or automate any phone call with Proximus’ NextGen voice service.
The NextGen voice service can be used as an advanced personal voicemail solution, a general solution to handle missed calls behind IVRs or hunt groups, or full feature voice bot for inbound or outbound calls.
Continue reading “Automate phone calls and integrate business processes”Gather or provide information via phone 24/7
Answer frequently asked questions, send information via SMS or WhatsApp, can handle callback requests, as well as structure voicemail messages for easier follow-up with the Proximus’ NextGen voicemail.
The Proximus NextGen voice service can gather or provide information via phone 24/7, but can also be used as advanced personal voicemail solution, or conversational IVR or voice bot.
Continue reading “Gather or provide information via phone 24/7”Calls and emails fall short in interacting with customers
With phone calls being considered as too intrusive, and emails as slow and without impact, companies struggle to interact with their customers in an efficient and effective way.
Meanwhile, many companies have failed in implementing web chat solutions, while employees use their private SMS and WhatsApp accounts to communicate with customers, resulting in commercial, privacy and security risks.
Read more about #Interact and Proximus NextGen voice.
Continue reading “Calls and emails fall short in interacting with customers”Deflect voice calls to conversational messaging to improve your customer journeys
Interactive Voice Response (IVR) systems have been around for a long time and are commonly used by businesses to handle large volumes of incoming calls. However, they can be frustrating for customers who have to navigate a complex menu system before they can speak to a live agent. This is where IVR deflection to messaging channels like SMS or WhatsApp comes in.
Continue reading “Deflect voice calls to conversational messaging to improve your customer journeys”Customer interactions before and after a visit to your shop
Discover how to setup a conversational messaging in retail or e-commerce with #interact
The shopping experience doesn’t start or end at the doors of your store anymore. Your customers are online 24/7. They expect a consistent experience in any contact with your physical store, web shop, after-sales service and more. On top of that, for many shops, being reachable on the phone is already a challenge, as shop employees are attending in-store customers.
Continue reading “Customer interactions before and after a visit to your shop”Let your employees disconnect while serving your customers
Companies want to protect their employees from burnout situations, but they also want to serve their customers in the best possible way. Find out how the Proximus NextGen voicemail can help you achieve this, while even strengthening your commercial and employer brand!
Proximus NextGen Voicemail is a highly visible way of showing that you care about both your customers and employees:
Continue reading “Let your employees disconnect while serving your customers”NextGen Voicemail takes care of your callers when you can’t
FlexIO Voicemail takes care of your callers when you can’t
Offer a better user experience, true convergence, email integration, and additional business value with NextGen Voicemail.
Did you know that on average, 20 to 60% of incoming calls are unanswered?When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their customer journey.
While every call represents a chance to capture a commercial opportunity or unsolved problem, standard voicemail systems are considered a burden for the users, an annoyance for callers, and a blind spot in your customer interactions.
Continue reading “NextGen Voicemail takes care of your callers when you can’t”