Deflecting voice calls to chat: best of both worlds

Interactive Voice Response (IVR) systems have been around for a long time and are commonly used by businesses to handle large volumes of incoming calls.

However, they can be frustrating for customers who have to navigate a complex menu system before they can speak to a live agent. This is where IVR deflection to SMS or WhatsApp comes in. Here are three key benefits of using IVR deflection to SMS or WhatsApp.

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Increasing the quality of speech recognition in your IVR and voice bot project

In the previous tutorial, we have discovered how FlexIO’s Visual Designer can be used to create simple yet convincing voice bots using the built-in speech to text capability and some formatting tricks to accept wider voice inputs from callers. In this tutorial, we will discover how to increase the quality of speech recognition in your IVR and voice bot project, whether we use it thru the visual designer or in your own applications.

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Build your own voicemail to mail with Proximus FlexIO

Check out how the turnkey FlexIO Voicemail solution improves the user & caller experience, and brings value to a ‘legacy telco feature’, or build your own voicemail application, with the Visual Designer of Proximus FlexIO there is no need to be an engineer or a developer to create your own new voicemail. A system that will mail you the messages and allow to retrieve the recordings with a simple mail or SMS link.

All you need to get started is subscription to Proximus FlexIO. Here is how it works.

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Simulating web endpoints to understand RCML

Learning something new is usually most effective with a hands on approach rather than only reading documentation. But hands on may be tricky in a developer’s context as you don’t always have all resources at hand. In this tutorial, we’ll learn a quick trick to understand the basics of RCML testing without the need for having application servers up and running.

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How to retrieve your IoT data with a MQTT client ?

In most cases, an IoT Telco operator allows you access the data from your sensors by pushing this data to your application over HTTP. We have seen in previous articles that Proximus CloudEngine makes it possible to benefit from other integration capabilities, ranging from Microsoft Azure and SAP IoT Cloud down to various protocols such as sFTP and mail. To the already existing CloudEngine’s ability to use its own MQTT client to connect to your MQTT broker, we add now the ability for your MQTT client to connect to the CloudEngine’s broker.

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Integrating LoRaWAN devices in the Azure IoT Reference Architecture

In this article, you will discover how Proximus makes it easier to automate the integration of LoRaWAN sensors connected to our national public LoRa network with the Microsoft Azure IoT Hub. We will indicate that this integration can go far beyond just forwarding messages to an event hub.

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