Automate phone conversations with naked voice APIs, visual designers, or custom-built, managed voice applications. Discover the pros and cons of each option
Continue reading “Discover the pros and cons of voice APIs, visual designers, and custom applications”Author: Proximus API Solutions
About excessive SMS usage and how to deal with it
Many people use their mobile phones to send SMSs to their contacts. Next to occasional SMSs to friends, family, and relatives, people may want to send large amounts of SMSs using their phone subscription to large amounts of contacts for business purposes. Doing so, they might receive a warning notification from their operator about excessive or abused usage of their SMS capability, with a risk of having all SMS traffic being blocked.
In this article, you will learn about fair SMS usage, typical phone subscription clauses, P2P and A2P SMS traffic, and possible solutions to lower the risk of seeing all your phone SMS traffic being blocked. We’ll also discover alternatives to legacy sim box solutions.
Continue reading “About excessive SMS usage and how to deal with it”Guard duty solution for incoming voice and SMS, with email reports
As one of our standard managed offers on our NextGen voice solution, we’ve built a simple guard duty solution, which allows you to activate or plan one of a predefined list of guards, to which we can forward calls or incoming SMSes. Additionally, an email can be sent for every incoming call/sms/configuration change.
Continue reading “Guard duty solution for incoming voice and SMS, with email reports”How to send or receive SMS via your applications
Implement the enco.io SMS API, enabling you to send a simple reminder, confirmation delivery, or to start an SMS conversation from your own applications.
Continue reading “How to send or receive SMS via your applications”Automate phone calls and integrate business processes
Combine advanced speech technologies with omnichannel messaging & application integration capabilities, allowing any company to filter, dispatch, or automate any phone call with Proximus’ NextGen voice service.
The NextGen voice service can be used as an advanced personal voicemail solution, a general solution to handle missed calls behind IVRs or hunt groups, or full feature voice bot for inbound or outbound calls.
Continue reading “Automate phone calls and integrate business processes”Gather or provide information via phone 24/7
Answer frequently asked questions, send information via SMS or WhatsApp, can handle callback requests, as well as structure voicemail messages for easier follow-up with the Proximus’ NextGen voicemail.
The Proximus NextGen voice service can gather or provide information via phone 24/7, but can also be used as advanced personal voicemail solution, or conversational IVR or voice bot.
Continue reading “Gather or provide information via phone 24/7”Calls and emails fall short in interacting with customers
With phone calls being considered as too intrusive, and emails as slow and without impact, companies struggle to interact with their customers in an efficient and effective way.
Meanwhile, many companies have failed in implementing web chat solutions, while employees use their private SMS and WhatsApp accounts to communicate with customers, resulting in commercial, privacy and security risks.
Read more about #Interact and Proximus NextGen voice.
Continue reading “Calls and emails fall short in interacting with customers”Deflect voice calls to conversational messaging to improve your customer journeys
Interactive Voice Response (IVR) systems have been around for a long time and are commonly used by businesses to handle large volumes of incoming calls. However, they can be frustrating for customers who have to navigate a complex menu system before they can speak to a live agent. This is where IVR deflection to messaging channels like SMS or WhatsApp comes in.
Continue reading “Deflect voice calls to conversational messaging to improve your customer journeys”Integrate conversational messaging into your CRM or ATS application
Integrating conversational messaging into your CRM or ATS applications is easier said than done. While sending out SMS campaigns can seem simple at first, actually starting a conversation is another matter entirely!
Continue reading “Integrate conversational messaging into your CRM or ATS application”Customer interactions before and after a visit to your shop
Discover how to setup a conversational messaging in retail or e-commerce with #interact
The shopping experience doesn’t start or end at the doors of your store anymore. Your customers are online 24/7. They expect a consistent experience in any contact with your physical store, web shop, after-sales service and more. On top of that, for many shops, being reachable on the phone is already a challenge, as shop employees are attending in-store customers.
Continue reading “Customer interactions before and after a visit to your shop”