Updates Archives - Proximus API Solutions Blog

About excessive SMS usage and how to deal with it

Many people use their mobile phones to send SMSs to their contacts. Next to occasional SMSs to friends, family, and relatives, people may want to send large amounts of SMSs using their phone subscription to large amounts of contacts for business purposes. Doing so, they might receive a warning notification from their operator about excessive or abused usage of their SMS capability, with a risk of having all SMS traffic being blocked.

In this article, you will learn about fair SMS usage, typical phone subscription clauses, P2P and A2P SMS traffic, and possible solutions to lower the risk of seeing all your phone SMS traffic being blocked. We’ll also discover alternatives to legacy sim box solutions.

Automate phone calls to your customers

Automated phone calls to your customers, employees, members or citizens can drastically improve efficiency and effectiveness. Especially when fast feedback is required, a ‘robocall’ beats all other channels, on the condition you have the consent of the people you’re calling.

Guard duty solution for incoming voice and SMS, with email reports

As one of our standard managed offers on our NextGen voice solution, we’ve built a simple guard duty solution, which allows you to activate or plan one of a predefined list of guards, to which we can forward calls or incoming SMSes. Additionally, an email can be sent for every incoming call/sms/configuration change.

Automate phone calls and integrate business processes

Combine advanced speech technologies with omnichannel messaging & application integration capabilities, allowing any company to filter, dispatch, or automate any phone call with Proximus’ NextGen voice service.

The NextGen voice service can be used as an advanced personal voicemail solution, a general solution to handle missed calls behind IVRs or hunt groups, or full feature voice bot for inbound or outbound calls.

Gather or provide information via phone 24/7

Answer frequently asked questions, send information via SMS or WhatsApp, can handle callback requests, as well as structure voicemail messages for easier follow-up with the Proximus’ NextGen voicemail.

The Proximus NextGen voice service can gather or provide information via phone 24/7, but can also be used as advanced personal voicemail solution, or conversational IVR or voice bot.

Calls and emails fall short in interacting with customers

With phone calls being considered as too intrusive, and emails as slow and without impact, companies struggle to interact with their customers in an efficient and effective way.

Meanwhile, many companies have failed in implementing web chat solutions, while employees use their private SMS and WhatsApp accounts to communicate with customers, resulting in commercial, privacy and security risks.

Read more about #Interact and Proximus NextGen voice.

Let your employees disconnect while serving your customers

Companies want to protect their employees from burnout situations, but they also want to serve their customers in the best possible way. Find out how the Proximus NextGen voicemail can help you achieve this, while even strengthening your commercial and employer brand!

Proximus NextGen Voicemail is a highly visible way of showing that you care about both your customers and employees:

NextGen Voicemail takes care of your callers when you can’t

FlexIO Voicemail takes care of your callers when you can’t

Offer a better user experience, true convergence, email integration, and additional business value with NextGen Voicemail.

Did you know that on average, 20 to 60% of incoming calls are unanswered?When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their customer journey.

While every call represents a chance to capture a commercial opportunity or unsolved problem, standard voicemail systems are considered a burden for the users, an annoyance for callers, and a blind spot in your customer interactions.

Sunset of the “Enco” login

At the end of February 2021, we will complete the migration of user authentication on the Proximus API Solutions platform to “MyProximus” logins and sunset the older “enco” logins. This may have implications for you so please read the following carefully and thoroughly.

Real Time Crowd Management API goes out of beta

We have the pleasure to announce that the Real Time Crowd Management (RTCM) API is now out of beta and has become a full commercial offering. Continue reading “Real Time Crowd Management API goes out of beta”