Sunset of the “Enco” login

At the end of February 2021, we will complete the migration of user authentication on the Proximus API Solutions platform to “MyProximus” logins and sunset the older “enco” logins. This may have implications for you so please read the following carefully and thoroughly.

Case 1 : you use a MyProximus account to log into proximusapi.enco.io today

Then all is fine and easy: nothing to do, just keep on enjoying our API catalog!

Case 2 : you do not have a MyProximus account yet

The easiest way to proceed is for you to create a new MyProximus account using the same email address as you have been using for your older “enco” login. By creating a MyProximus account with the same email, the next time you login on API Solutions,  using your newly created MyProximus identity, we will recognize the email address as the same and link all your subscriptions and keys.
New MyProximus accounts can be created from here. Mind that it doesn’t matter if you are not a Proximus residential or professional customer as MyProximus guest accounts are open to everyone.

Case 3 : you have a MyProximus account where your userid has the same email as your enco userid

In this case there is nothing you need to do. The next time you log into API Solutions, select to login using MyProximus. We will recognize the email address as the same and link all your subscriptions and keys.

Case 4 : you have a MyProximus account where your userid has a different email than your enco userid

  • Option 1: you can create a new, separate, MyProximus “guest” account using the same email address as your enco userid. In this case, just follow the instructions as for case 2.
  • Option 2: you are not able or do not want to create a new guest account and prefer to use your current MyProximus account. This operation will require manual intervention on our side; therefore we will not support this approach for users who are only registered to Free and Trial plans. Users registered to Premium, Paid or Special Plans please reach out as soon as possible to support@enco.io. Please include in your mail: your enco email login, your MyProximus email and the reason to request manual migration support from us.

Case 5 : you are a Proximus MyAnalytics registered user and have no API asset subscription on Proximus API Solutions

MyProximus is leveraging the “enco” login has a mean of user authentication. Even if you do not have any API asset subscription on the API Solutions platform and only use your “enco” credentials to access MyAnalytics, the transition to MyProximus authentication is identical. You can safely follow the procedures described in case 1 to 4 according to your own situation.

Author: API Solutions Team

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