interact Archives - Proximus API Solutions Blog

Automate phone calls and integrate business processes

Combine advanced speech technologies with omnichannel messaging & application integration capabilities, allowing any company to filter, dispatch, or automate any phone call with Proximus’ NextGen voice service.

The NextGen voice service can be used as an advanced personal voicemail solution, a general solution to handle missed calls behind IVRs or hunt groups, or full feature voice bot for inbound or outbound calls.

Gather or provide information via phone 24/7

Answer frequently asked questions, send information via SMS or WhatsApp, can handle callback requests, as well as structure voicemail messages for easier follow-up with the Proximus’ NextGen voicemail.

The Proximus NextGen voice service can gather or provide information via phone 24/7, but can also be used as advanced personal voicemail solution, or conversational IVR or voice bot.

Calls and emails fall short in interacting with customers

With phone calls being considered as too intrusive, and emails as slow and without impact, companies struggle to interact with their customers in an efficient and effective way.

Meanwhile, many companies have failed in implementing web chat solutions, while employees use their private SMS and WhatsApp accounts to communicate with customers, resulting in commercial, privacy and security risks.

Read more about #Interact and Proximus NextGen voice.

Deflect voice calls to conversational messaging to improve your customer journeys

Interactive Voice Response (IVR) systems have been around for a long time and are commonly used by businesses to handle large volumes of incoming calls. However, they can be frustrating for customers who have to navigate a complex menu system before they can speak to a live agent. This is where IVR deflection to messaging channels like SMS or WhatsApp comes in.

Integrate conversational messaging into your CRM or ATS application

Integrating conversational messaging into your CRM or ATS applications is easier said than done. While sending out SMS campaigns can seem simple at first, actually starting a conversation is another matter entirely!

Customer interactions before and after a visit to your shop

Discover how to setup a conversational messaging in retail or e-commerce with #interact

The shopping experience doesn’t start or end at the doors of your store anymore. Your customers are online 24/7. They expect a consistent experience in any contact with your physical store, web shop, after-sales service and more. On top of that, for many shops, being reachable on the phone is already a challenge, as shop employees are attending in-store customers.