Proximus API Solutions, Author at Proximus API Solutions Blog

Let your employees disconnect while serving your customers

Companies want to protect their employees from burnout situations, but they also want to serve their customers in the best possible way. Find out how the Proximus NextGen voicemail can help you achieve this, while even strengthening your commercial and employer brand!

Proximus NextGen Voicemail is a highly visible way of showing that you care about both your customers and employees:

NextGen Voicemail takes care of your callers when you can’t

FlexIO Voicemail takes care of your callers when you can’t

Offer a better user experience, true convergence, email integration, and additional business value with NextGen Voicemail.

Did you know that on average, 20 to 60% of incoming calls are unanswered?When your customers know the direct numbers (fix or mobile) of your employees, their voicemail becomes part of their customer journey.

While every call represents a chance to capture a commercial opportunity or unsolved problem, standard voicemail systems are considered a burden for the users, an annoyance for callers, and a blind spot in your customer interactions.

Increasing the quality of speech recognition in your IVR and voice bot project

In the previous tutorial, we have discovered how FlexIO’s Visual Designer can be used to create simple yet convincing voice bots using the built-in speech to text capability and some formatting tricks to accept wider voice inputs from callers. In this tutorial, we will discover how to increase the quality of speech recognition in your IVR and voice bot project, whether we use it thru the visual designer or in your own applications.

Sunset of the “Enco” login

At the end of February 2021, we will complete the migration of user authentication on the Proximus API Solutions platform to “MyProximus” logins and sunset the older “enco” logins. This may have implications for you so please read the following carefully and thoroughly.

Number masking for field technicians

In this tutorial we will see how to develop a simple approach to number masking, allowing people to be called without having to disclose their real phone numbers.

A simple call cascading scenario to soft phones

In this tutorial we will see how to create SIP client credentials on Proximus FlexIO that can be used to receive phone calls on softphones. We will use the Visual Designer to create a simple call cascading scenario.

Build your own voicemail to mail with Proximus FlexIO

Check out how the turnkey FlexIO Voicemail solution improves the user & caller experience, and brings value to a ‘legacy telco feature’, or build your own voicemail application, with the Visual Designer of Proximus FlexIO there is no need to be an engineer or a developer to create your own new voicemail. A system that will mail you the messages and allow to retrieve the recordings with a simple mail or SMS link.

All you need to get started is subscription to Proximus FlexIO. Here is how it works.

Your first Visual Designer application for inbound calls

In this tutorial we will learn the very basic steps required to build an application using the Visual Designer that will answer inbound phone calls. If you are getting started with Proximus FlexIO, this is the right place to start.

Simulating web endpoints to understand RCML

Learning something new is usually most effective with a hands on approach rather than only reading documentation. But hands on may be tricky in a developer’s context as you don’t always have all resources at hand. In this tutorial, we’ll learn a quick trick to understand the basics of RCML testing without the need for having application servers up and running.

How to retrieve your IoT data with a MQTT client ?

In most cases, an IoT Telco operator allows you access the data from your sensors by pushing this data to your application over HTTP. We have seen in previous articles that Proximus CloudEngine makes it possible to benefit from other integration capabilities, ranging from Microsoft Azure and SAP IoT Cloud down to various protocols such as sFTP and mail. To the already existing CloudEngine’s ability to use its own MQTT client to connect to your MQTT broker, we add now the ability for your MQTT client to connect to the CloudEngine’s broker.

Continue reading “How to retrieve your IoT data with a MQTT client ?”